Terms And Condition Of Use

TERMS AND CONDITIONS OF USE

Version Date: March 17, 2025

Preliminary Notice

These Terms and Conditions of Use apply to the following categories of users:

1. Guest Users: The terms and conditions applicable users can be found in the section titled General Terms and Conditions.

2. Registered Users: These users fall into two distinct categories:

2. 2. 2.1 Candidate Users: Individuals who upload their CVs or opt to receive job recruitment, training, and event-related offers via email. They are subject to both the GENERAL Terms and Conditions of Use and the additional terms outlined in the Terms and Conditions of Use for Candidates section.

2. 2. 2.2 Company Users: Organizations that post job vacancies, training programs, or events. They must comply with both the GENERAL Terms and Conditions of Use and the specific terms detailed in the Terms and Conditions of Use for Companies section.

GENERAL TERMS AND CONDITIONS OF USE FOR HOTELSANDJOBS.COM

At hotelsassistance.com, we emphasize transparency when using our website and engaging with our services. Below, we outline the general terms and conditions that apply when accessing our platform.

1. Responsible Entity

Have read, understood, and fully comprehended these Terms and Conditions, along with our Cookie Policy and Privacy Policy.

Possess the legal capacity to enter into a contract and take full responsibility for the accuracy and truthfulness of the information you provide.

Accept all obligations set forth in these Terms.

If you do not agree with any part of these Terms and Conditions, you should refrain from using our website and services.

Types of Users

hotelsassistance.com distinguish between two main categories of users:

Unregistered Users: Individuals who browse the website without creating an account. These users are still bound by these Terms and Conditions in full.

Registered Users: This category is further divided into:

Candidates: Individuals who upload their CVs to seek employment or related opportunities, seek professional guidance, or wish to receive employment, training, or event offers. These users are subject to both the General Terms and Conditions of Use and the Specific Conditions for Candidates.

Companies (also referred to as “Customers”): Employers or organizations that utilize our services to post job openings, training programs, events, or search for CVs. These users must comply with the General Terms and Conditions of Use and the Specific Conditions for Companies.

For the purposes of these Terms, both Registered and Unregistered Users are collectively referred to as “Users”.

We encourage Users to review these Terms and Conditions periodically whenever they access our website or use our services.

2. Provided Services

The primary objective of hotelsassistance.com is to serve as a digital platform that facilitates communication between Users, particularly Companies in the tourism sector and potential Candidates, fostering new employment opportunities and professional connections. Through our website, Candidates gain access to job listings posted by Companies, while Companies can browse and review the profiles and CVs of registered Candidates.

How It Works

Registered Companies can access the Candidate database according to the privacy settings selected by each Candidate, publish job offers, manage the hiring process, and utilize other employment-related services. Candidates, in turn, can create, edit, and manage their CVs and access additional services tailored to their career development.

As we continuously innovate and improve our platform, we reserve the right to modify, without prior notice, the design, structure, and features of the website, as well as to introduce new services or alter existing ones. These modifications (hereinafter referred to as “Services”) are implemented to enhance the experience of our Registered Users. Should there be substantial changes in how Services are provided, Users will be appropriately informed.

Certain Services available on the website may be subject to additional terms (hereinafter referred to as “Specific Conditions”), which may supplement, modify, or override these Terms and Conditions. Users are advised to review these Specific Conditions carefully before using or subscribing to any Service, as they become legally binding upon acceptance. In cases where the Specific Conditions conflict with these Terms and Conditions, the Specific Conditions shall take precedence.

At hotelsassistance.com, we strive to maintain maximum website availability. However, we cannot guarantee uninterrupted access at all times and assume no liability for any service downtime.

Accordingly, hotelsassistance.com reserves the right to:

• Monitor and regulate website access and usage.

• Implement technical measures to ensure compliance with these Terms and prevailing laws.

• Without prior notice, suspend, limit, or restrict access to the website and/or Services in cases where:

• Technical issues or unforeseen circumstances compromise the functionality and security of the website.

Routine maintenance is required.

Users fail to comply with the present Terms and Conditions.

By using our website, Users acknowledge and accept these provisions regarding the availability, functionality, and potential modifications of our Services.

3. User registration process

When you register as a Candidate or Company, remember that you accept all our legal texts contained on the website, which are fully binding. Therefore, we recommend that you read them before proceeding with your registration. All the data required in the registration process, whether as a Candidate or Company, marked with an asterisk are mandatory and must necessarily be completed, so that failure to complete them releases us from any obligation or action related to such information, and may lead to the denial of the registration as a User.

Only if you are a natural person can you register as a Candidate. Registration as a Candidate is free. At any time, as a Candidate, you can configure in your personal area which data you want us to treat in hotelsassistance.com as the owners of the website, as well as those, if any, that can be given to the Companies or not. Once the data has been given to the Companies, the latter will be responsible for the subsequent processing of the data without hotelsassistance.com responding beyond its own limited data processing as detailed on our website. In any case, the data that you provide directly to the Companies using the means of registration for the offers on the website or outside of it, will be understood to be transferred directly by the Candidate to the Companies outside of hotelsassistance.com’ responsibility in that which is not foreseen in the legal texts of our website.

In the case of Companies, only a natural person with the corresponding powers of representation can be registered as a “Company” in our database. To do this, the contact information of the natural person and the information about the Company itself must be completed. The power of attorney of the natural person who does all this on behalf of the registered Company will be presumed.

Remember that, both as a Candidate and as a Company, all the information you provide as a User through the website and/or the Services must be truthful. To this effect, you guarantee the ownership, authenticity and updating at all times of the data that you communicate as a consequence of the completion of the forms necessary for the subscription of the Services and creation of a profile, being the only person responsible for the false or inexact declarations that you make and the damages that you cause to hotelsassistance.com and/or third parties due to the information that you provide. In particular, in relation to mobile messaging services, you guarantee that you are the owner, subscriber or beneficiary of the declared mobile numbers and are responsible for informing hotelsassistance.com of any change in their situation.

When you register, you will be given a username and password. The use of these keys is personal and non-transferable, and the assignment, even temporary, to third parties is not permitted. In this sense, it is your responsibility to adopt the necessary measures for the custody of the selected passwords, avoiding their use by third parties. Consequently, hotelsassistance.com does not assume any responsibility for the use of the passwords by unauthorized third parties. In the event that you have knowledge of or suspect the unauthorized use of your passwords, you must inform hotelsassistance.com of this as soon as possible.

4. User Responsibilities

As a User, you agree to use the website and its accessible Services responsibly, adhering to applicable laws, ethical standards, and these Terms and Conditions (including any applicable Specific Conditions and other legal texts). You must also respect other users at all times.

Additionally, you are solely responsible for the interactions you establish with other members and Users of hotelsassistance.com. We reserve the right to limit the number of connections you make and, in certain cases, to restrict or prohibit communications with other Users through our Services. We may also impose other limitations if your usage exceeds the scope of the agreed Services.

Prohibited Actions:

Users are strictly prohibited from:

• Hosting, storing, publishing, distributing, or sharing any content or material (such as text, trademarks, logos, links, audio or video files, graphics, etc.) on our website if:

• You do not have the legal rights or necessary permissions to reproduce, transmit, or share

• It infringes intellectual or industrial property rights, confidentiality, personal rights, or any other legally recognized rights (including copyright, privacy, reputation, and image rights

• It violates fundamental rights and public freedoms as recognized in the Constitution, international treaties, or applicable laws

Uploading or distributing content that:

• It contains viruses or other elements that could damage, disable, overload, or disrupt the normal operation of the website.

• Harms or compromises the information, systems, files, or stored content of hotelsassistance.com, its members, or any other User.

• Defame, denigrates, incites criminal behavior, or promotes violence, discrimination, or actions contrary to law, morality, or public order.

• Includes or enables access to criminal, pornographic, violent, offensive, or discriminatory content.

• It is false, misleading, exaggerated, or deceptive in a way that misrepresents its subject or the intent of the publisher.

• Constitutes unlawful, deceptive, or unfair advertising, including using hotelsassistance.com’s information or data to offer competing services.

Using the website to:

• Promote personal or third-party services that compete with hotelsassistance.com.

• Engage in any activities not explicitly authorized in these Terms and Conditions or any applicable Specific Conditions.

5. Billing and Payments

hotelsassistance.com is offering the provision of the following payment applications:

(a) PayPal, (b) Stripe, (c) DSK Bank V-POS, (d) ProCredit Bank V-POS

The following Billing and Payment Terms are valid online at hotelsassistance.com:

• Payment with debit/credit card via V-POS

• Accepted types of cards: debit, credit, and business cards from Visa, Mastercard, and bCard

• Transactions are carried out through the security programs MasterCard Identity Check and VISA Secure

• For security reasons, the maximum amount for card payment is 8000 BGN or approx. 4000 EUR

• We do not store data from the bank cards used for payments through the website

• If a refund is required for a payment made with a bank card, the amount will be returned to the card used for the payment

The Company may pay using the selected payment method via (i) credit card, (ii) bank transfer, or (iii) direct debit for deferred payments divided into 3, 6, 9, or 12 equal installments.

The Services contracted with hotelsassistance.com are exclusively for the Company’s use or for authorized individuals as specified. Reselling, transferring, or commercializing the Services, in whole or in part, to third parties is prohibited. hotelsassistance.com reserves the right to cancel contracted Services if these terms are violated, without refunding any amounts paid or releasing the Company from outstanding payments as per the agreed payment terms.

If custom rates have been applied, they will remain valid as long as the conditions under which the Services were contracted are maintained. If the Service is terminated, hotelsassistance.com reserves the right to adjust the rates to standard pricing in accordance with the Cancellation Policy outlined below.

In cases of chargebacks, payment disputes, or non-payment via credit card or direct debit, hotelsassistance.com reserves the right to suspend the Services without prior notice. A chargeback fee (covering collection management and non-payment costs) will be applied and must be paid in full before Services are reinstated, files are delivered, or any further work is conducted. hotelsassistance.com may also pursue legal action for damage caused by non-payment.

If payment for Services is delayed by more than ten (10) days after the due date without prior communication, interest will accrue at a rate of 3% (or the maximum allowed by law, if lower) per day, starting from the due date until payment is made.

To renew Services after the contract term expires, the Company must notify hotelsassistance.com at least seven (7) days before the Services are set to continue without interruption.

Billing for the Services will commence on the day hotelsassistance.com confirms the activation or effective start of the contracted Service. Invoices will be issued according to the selected payment method, applicable rates, and any relevant price adjustments.

Invoices for the Services will include applicable indirect taxes, with hotelsassistance.com deducting any amount it is obligated to withhold and pay on behalf of the Company.

If the Company does not dispute the content of an invoice within ten (10) days of issuance, the invoice will be deemed correct, and no claims will be accepted by hotelsassistance.com after this period.

The Company consents to receiving invoices electronically. However, the Company may request paper invoices at any time by contacting commercial@hotelsassistance.com

Procedure for Publishing Job Offers

To publish your job vacancies, we offer three methods:

• You can provide the text you wish to publish directly.

• hotelsassistance.com can draft the text and send it to you for approval before publication.

• You may submit the information for publication through a third-party ATS (Applicant Tracking System). This process is subject to our website’s Privacy Policy and Cookies Policy.

• When posting a job, training opportunity, or event, you can specify the area or region for publication to ensure optimal service. If no region is selected, the default region will be based on the address provided during your Company registration. Please note that our rates vary depending on the number of regions chosen for publication.

• As a Company, you guarantee that all information and details in the job offer comply with current legislation, adheres to relevant collective agreements, and do not violate labor regulations. hotelsassistance.com is not obligated to verify the accuracy of the information provided, and responsibility for compliance rests solely with the Company.

• Job offers, training opportunities, and events must be legally valid. hotelsassistance.com does not accept offers that:

(i) Require financial investment from candidates (except for training or events);

(ii) Promote pyramid schemes.

(iii) Advertise business opportunities.

(iv) Are related to the adult entertainment industry.

hotelsassistance.com reserves the right to reject orders or remove published content if it violates legal requirements, our Terms and Conditions, infringes on third-party rights, compromises the quality of the Service, damages hotelsassistance.com’s reputation, or includes impermissible content as outlined below:

Duplicated Offers: Those advertising the same job, training, or event in the same region and/or date.

Self-Employed or Club Memberships: Offers promoting self-employment or club memberships.

Contact Information in Job Descriptions: Including phone numbers, fax, addresses, or emails in the job description field.

Unreal or Generic Company Names: Except when contracted for specific Services.

URL Redirection: Including company URLs that redirect candidates. Offers must refer to actual vacancies, training, or events within the Company.

Incorrect Region Selection: Applying to multiple regions when the recruitment form is intended for a single region.

Misleading or Ambiguous Offe: Advertising multiple positions under a single offer.

Incorrect Example: “Offer: Helper Waiter / Waiter / Cook.”

Correct Example: “Offer Nº1: Helper Waiter; Offer Nº2: Waiter; Offer Nº3: Cook.”

As a Company, you acknowledge that, given current technological limitations, job offers published on the website may be copied, linked, or republished by other internet providers. hotelsassistance.com makes no effort, beyond legal and technical requirements, to prevent such actions. However, unauthorized publication, linking, or framing by third parties does not grant you any rights to make claims against hotelsassistance.com.

To enhance the quality of advertisements across all devices, hotelsassistance.com reserves the right to adjust the layout of job offers as needed.

Upon request, hotelsassistance.com can add an “Apply Now” button or similar feature to job offers. This button may link to a page specified by you or to a standard hotelsassistance.com application form, allowing candidates to submit their information through a dedicated account in the hotelsassistance.com Customer Center.

hotelsassistance.com may, at its discretion, publish job offers on partner sites or create links to third-party platforms. This is an additional, voluntary service provided at no extra cost. However, if you request publication on additional sites outside our initial offering, these may have additional restrictions and requirements beyond our Terms and Conditions, for which hotelsassistance.com assumes no responsibility. Additionally, if you request publication in regions not initially covered by our Services, specific legal requirements and prohibitions for job advertisements in other countries must be adhered to, and the guidelines provided here may be modified or supplemented accordingly.

6. Content and Link Publication

Our website provides services and content related to our activities for informational purposes only. While we strive for accuracy, we cannot guarantee it. Therefore, hotelsassistance.com reserves the right to update, modify, or remove any content, services, or

elements that make up the design and structure of the Website at any time, without prior notice.

Additionally, the website may include links to third-party domains that are owned and managed independently by those parties, over which hotelsassistance.com has no control or ownership. As a result, we do not guarantee or assume responsibility for the content, commercial activities, products, or services that may be linked to our website, either directly or indirectly. Unless explicitly stated otherwise, these links are provided for informational purposes only and do not constitute a suggestion, invitation, or recommendation. It is the User’s responsibility to verify any information they deem necessary.

7. Intellectual and Industrial Property Rights

Our website operates under European Union law and is safeguarded by both national and international regulations on intellectual and industrial property. This includes, but is not limited to, texts, designs, images, audio, databases, logos, structure, trademarks, and other website elements, which are protected under the intellectual and industrial property rights of hotelsassistance.com and/or third-party owners who have granted the necessary authorizations. These rights may arise from registration on the website or agreements that transfer exploitation rights to hotelsassistance.com.

As expected, we fully retain all rights over our intellectual and industrial property. Therefore, accessing, browsing, or using our website does not imply any waiver, transfer, license, or assignment – whether total or partial – of these rights.

Any form of reproduction, transmission, distribution, adaptation, translation, modification, public communication, or any other type of exploitation of all or part of our website content, whether electronic, mechanical, or otherwise, is strictly prohibited unless prior written authorization is obtained from hotelsassistance.com or the relevant third-party rights holders. Any violation of these rights may lead to legal action, including civil or criminal proceedings, as appropriate.

However, you may create a link to our website, provided that it is not associated with false, inaccurate, misleading, or unlawful statements, or any content that violates moral or ethical standards. Additionally, no modifications, alterations, or adaptations of the website are permitted. As a user, your rights are limited to strict personal use, allowing you to access and enjoy the website’s content and services in accordance with these Terms and Conditions and any applicable Specific Conditions.

By accepting these Terms and Conditions during registration, you grant hotelsassistance.com a non-exclusive, irrevocable, royalty-free right—without territorial or time limitations and with the ability to transfer it to third parties—to reproduce, publicly communicate (including making it available), distribute, and transform any information and/or content that you directly or indirectly provide to our website, using any current or future means of dissemination.

8. Warranties and Liability Disclaimer

At hotelsassistance.com, we strive to ensure the accuracy of the content displayed on our website. However, we do not guarantee or take responsibility for any errors—whether in our own content or third-party content—that may appear. Additionally, we are not liable for the accuracy, completeness, legality, or reliability of the information provided.

hotelsassistance.com has implemented all reasonable measures, within the scope of our capabilities and current technology, to ensure the proper functioning of our website. We are committed to addressing any issues that arise and resolving incidents promptly and efficiently. However, we do not guarantee the reliability, availability, or continuity of the website always. As such, Users access and use the website at their own risk, and hotelsassistance.com assumes no liability in this regard.

Furthermore, we disclaim any responsibility for, but are not limited to:

• Any damage to computer systems, including those caused by viruses, malicious code, or security breaches, as well as transmission errors, failures, or interruptions in communication. Users are responsible for employing appropriate security measures to detect harmful software.

• The use of content and offers available on the website, whether lawful or unlawful, infringes upon the intellectual and/or industrial property rights of hotelsassistance.com or third parties.

• The content of external websites may be accessible through links on our website, as well as the accuracy of offers presented on such third-party sites.

• The actions or omissions of third parties, regardless of whether they have a contractual relationship with hotelsassistance.com.

• Errors, delays, or disruptions in accessing the website or submitting forms due to internet issues, unforeseen events, or force majeure circumstances beyond hotelsassistance.com’s reasonable control.

• Any errors or damage resulting from improper, inefficient, or bad-faith use of our website by the User.

By using our website, you agree to comply strictly with these Terms and Conditions. You release hotelsassistance.com from any liability in this regard and agree to indemnify and hold harmless hotelsassistance.com, its directors, employees, affiliates, agents, and other related parties against any claims, penalties, damages, losses, expenses, or liabilities resulting from a breach of these Terms and Conditions.

9. Applicable Law, Competent Jurisdiction, and Online Dispute Resolution (ODR)

These Terms and Conditions, along with the Specific Conditions of the website and other legal texts, are governed by European Union law.

At hotelsassistance.com, we are committed to providing the best possible service and seeking fair solutions. Therefore, we believe the most effective approach is to offer access to a free online dispute resolution platform, eliminating the need for court proceedings. This process involves a neutral third-party entity, known as the Dispute Resolution Body (“ODR”), which acts as an intermediary. While its resolutions are not mandatory for the parties, the ODR facilitates dialogue between both sides to reach an agreement and may propose or impose a resolution in accordance with Article 14.1 of Regulation (EU) 524/2013 of the European Commission.

You can access the application or claim form through this link:

Online Dispute Resolution Platform

For a list of dispute resolution bodies recognized by the European Commission, visit:

European Commission Dispute Resolution Bodies

In any case, any disputes, claims, or legal matters arising from the provision of hotelsassistance.com’s services and content such as their interpretation, application, compliance, or non – compliance – will fall under the jurisdiction of the Courts and Tribunals of Sofia, with an express waiver of any other applicable jurisdiction.

hotelsassistance.com reserves the right to modify this policy due to updates, legal requirements, or improvements in the way we offer and provide our services.

If you have any questions regarding our Terms and Conditions or Services, feel free to contact us at commercial@hotelsassistance.com for more information.

10. Governing Law, Jurisdiction, and Online Dispute Resolution (ODR)

These Terms and Conditions, together with the Specific Conditions of the website and other legal documents, are governed by European Union law.

At hotelsassistance.com, we are dedicated to delivering the highest level of service and ensuring fair resolutions. To achieve this, we provide access to a free online dispute resolution platform, avoiding the need for traditional court proceedings. This process involves a neutral third-party entity, referred to as the Dispute Resolution Body (“ODR”), which serves as an intermediary. Although the ODR’s decisions are not binding on the parties, it facilitates communication between them to reach a mutual agreement and may propose or enforce a resolution in line with Article 14.1 of Regulation (EU) 524/2013 of the European Commission.

You can access the application or claim form via this link:

[Online Dispute Resolution Platform] (#)

For a list of dispute resolution bodies recognized by the European Commission, please visit:

[European Commission Dispute Resolution Bodies] (#)

In any event, any disputes, claims, or legal issues arising from the provision of hotelsassistance.com’s services and content including their interpretation, application, fulfillment, or breach will be subject to the jurisdiction of the Courts and Tribunals of Sofia, with an express waiver of any other jurisdiction that may apply.

hotelsassistance.com reserves the right to update this policy in response to changes in legislation, improvements in service delivery, and other relevant factors.

If you have any questions about our Terms and Conditions or Services, please do not hesitate to contact us at protecciondedatos@hotelsassistance.com.com for further assistance.

SPECIFIC CONDITIONS APPLICABLE TO CANDIDATES

1. Services for Candidates

Below, we outline the services provided to you as a Candidate by hotelsassistance.com:

1. Free Candidate Registration: You can register on the hotelsassistance.com website at no cost through the “Candidate Registration” process to connect with registered companies.

2. Access to hotelsassistance.com Services: Register to engage with other Candidates and Companies, create or join discussion forums, and participate in debates.

3. Privacy Settings for CV and Profile: hotelsassistance.com allows you to create a professional profile that can be made public online, shared, and indexed by search engines, or kept private based on your preferences.

4. Job Search Management Tools: Access services and tools to manage your active job search through hotelsassistance.com.

5. Personalized Candidate Dashboard: Customize your main presentation page in the private menu.

6. Location-Based Search: Enable Companies to find you (based on your selected privacy level) through hotelsassistance.com’ Candidate database.

Job Offer Notifications: hotelsassistance.com helps you discover job offers that match your profile via electronic communications (email, SMS, WhatsApp, Telegram, or push notifications). By default, email and WhatsApp notifications are activated during registration, while other channels are optional and can be configured in your profile. To use this service, you must specify your preferred geographical and professional areas and choose the frequency of notifications (daily or weekly). If you register through a job offer subscription, the offer’s details will automatically set your areas of interest with a daily notification frequency. You can modify or deactivate communication channels and adjust notification preferences at any time through your profile management panel.

Promotional Communications: Receive updates about the personnel selection sector and third-party companies affiliated with hotelsassistance.com, including job search and selection-related content.

7. hotelsassistance.com Employment Blog: Stay informed with news about hotelsassistance.com, job search tips, and employment trends.

8. Additional Services: Benefit from other services hotelsassistance.com may introduce, such as personalized advice, training programs, professional networking opportunities, or discussion platforms.

By registering as a Candidate, you voluntarily and freely choose to apply for job offers, training, or events. You are solely responsible for submitting your CV to the relevant Company, which may remain anonymous.

Please note that hotelsassistance.com cannot guarantee specific outcomes, as results depend on factors beyond our control. By using our services, you acknowledge and accept these conditions as a Candidate.

2. Candidate’s Responsibility

As a Candidate, you guarantee that the information you provide is accurate, truthful, and that you are the rightful owner of such information. It is your responsibility to ensure that your data is kept up to date at all times. You are solely liable for any inaccuracies, falsehoods, or damages caused to hotelsassistance.com or third parties due to the use of our Services resulting from the data you provide.

hotelsassistance.com does not assume any responsibility for how Companies use the data, texts, or offers published (by or on behalf of the Companies). hotelsassistance.com is not obligated to verify the accuracy of the information provided by you or the Companies, as this responsibility lies solely with the party providing the information. Additionally, hotelsassistance.com does not guarantee the truthfulness, accuracy, or timeliness of the information or job offers provided by third parties. By using our platform, you expressly release hotelsassistance.com from any liability arising from the offers or information published on our website. As a Candidate, it is your responsibility to conduct any necessary verifications before applying to a job offer or during the selection process.

Please note that any ideas or information you share on the platform may be viewed and used by hotelsassistance.com or third parties. We cannot guarantee that third parties will not use the ideas or information you share through our website. Therefore, if you have confidential information, ideas you wish to protect, or content subject to third-party rights, you should not publish it on the platform.

By submitting ideas, suggestions, documents, or any other proposals or contributions to hotelsassistance.com through the available channels, you acknowledge and agree that:

1. Such content will not be treated as confidential information or considered the property of third parties.

2. hotelsassistance.com has no obligation, whether express or implied, to maintain confidentiality regarding such content.

3. hotelsassistance.com reserves the right to use, disclose, or refrain from using the content provided for any legal purpose it deems appropriate, in any manner and through any means.

Finally, if you choose to unsubscribe as a Candidate, you may request the deletion of your personal data by following the process outlined in our Privacy Policy. However, hotelsassistance.com reserves the right to remove any content or ideas you have published that do not qualify as “personal data.”

SPECIFIC CONDITIONS FOR COMPANIES

These Specific Conditions, along with any additional terms applicable to each service, and our General Terms and Conditions currently in effect on our website (collectively referred to as the “Contracting Conditions”), explicitly govern the relationship between hotelsassistance.com, a tourism, hospitality and catering jobs provisioning service of Premium Information Systems Ltd (hereinafter referred to as “hotelsassistance.com,” “Us,” or “We”) and third parties who engage the services offered on our website or through telephone or email communication with our commercial team (hereinafter referred to as the “Services”).

The Contracting Conditions are intended to establish the terms governing the provision of the Services, the compensation due to hotelsassistance.com, and the use of the Services.

1. Acceptance of the Terms and Conditions

By submitting a contract request through the hotelsassistance.com Website, or by accepting the terms presented via email or telephone along with a personalized quote, the registered company is granted client status and fully and unreservedly agrees to our Contracting Conditions.

Unless otherwise specified, all Services provided by hotelsassistance.com are governed by our General Terms and Conditions, as well as the Specific Conditions outlined here and any additional terms relevant to each Service. Additionally, our Privacy and Cookies Policies are fully binding and can be accessed at any time on our website.

Please note that when engaging any of our Services, both current and future, our Terms and Conditions, Cancellation Policy, and Privacy Policy in effect at the time of contracting will apply. We encourage you to review them thoroughly before proceeding with any Service, including their technical, operational, and functional details, as well as the applicable rates. For further information or clarification regarding the Contracting Conditions, feel free to contact our sales team before finalizing the contract at the following address. We will respond to you as soon as possible.

2. Services for Companies

hotelsassistance.com assists companies in managing job postings on our platform. Our services include:

• Posting job vacancies in the hotelsassistance.com job bank

• Receiving CVs from candidates who apply for your job postings.

• Managing the candidate selection process.

• Additionally, we provide services related to candidate selection and other features designed to benefit companies, such as access to a professional network, news updates, and promotions or offers from third parties.

Key Features:

Alert Service: Receive CVs automatically and free of charge via email. This allows you to quickly and conveniently access the profiles of candidates who have applied to your job postings.

Electronic Communications Service: Facilitates seamless communication between companies and candidates.

When using hotelsassistance.com to publish job offers or access our candidate database, please note that candidate data and CVs will only be accessible based on the privacy level chosen by the candidate. Additionally, while we strive to provide excellent service, we cannot guarantee specific outcomes, as results depend on factors beyond our control. These terms are acknowledged and accepted when using our services.

Service Options:

Offer Credits: Purchase “units” of slots to publish job vacancies. Each slot-type comes with additional services tailored to your needs.

Plans: Ideal for companies requiring consistent job posting. Plans include slots that can be activated or deactivated over a specified period, with various services included depending on the plan type.

Services/Extensions: Additional features that can be added to a slot or plan to enhance your experience.

hotelsassistance.com is committed to providing flexible and efficient solutions to meet your hiring needs.

3. Service Contracting Process

The Services can be contracted by individuals of legal age or legal entities. For legal entities, the request must be made by a duly authorized representative of the Company. For individuals, they must be of legal age and contract in their own name.

As a Company, you are responsible for ensuring that the information provided during the registration and/or contracting process—whether through our website or other means—is accurate and up to date. You agree to promptly notify hotelsassistance.com of any changes to this information, particularly details necessary for the proper management and maintenance of the contracted Services. You may update your information at any time through the Client Area by logging in with the credentials provided during registration.

hotelsassistance.com reserves the right to accept or reject any contract if:

(a) the provided data is found to be false or inaccurate.

(b) the request:

(i) violates the terms outlined in the Contracting Conditions.

(ii) harms or could harm hotelsassistance.com’s corporate image or conflicts with its commercial objectives; and/or

(iii) involves pending payments for previously contracted Services.

If the Services are denied, hotelsassistance.com will notify you via email or phone, specifying the reason for the rejection. You may reapply for the Services once the issues leading to the rejection have been resolved.

** Ways to Contract Our Services: **

1. ** Online Purchase: ** Access our website to make an online purchase. An estimate will be automatically generated upon request, and the Services will commence once payment is confirmed.

2. ** Sales Department Contact: ** Reach out to our sales team, who will assist you in customizing and contracting the Services. Note that offline contracting is still subject to the Contracting Conditions outlined on our website.

The contract is considered binding and finalized when:

(i) hotelsassistance.com receives the signed and dated contract offer, either via fax, PDF, or electronic confirmation.

(ii) The Company activates and pays for one or more Services through the website.

(iii) The Company begins using the requested Services in any form.

(iv) hotelsassistance.com confirms a written order; or

(v) hotelsassistance.com publishes the Company’s job posting online.

Please note that Services will not commence until payment, or the first installment (if applicable) is received. However, feel free to contact us at **commercial@hotelsassistance.com.com** to discuss flexible payment terms tailored to your needs.

11. Fees, Payment Methods

Unless otherwise agreed in writing with hotelsassistance.com, the Company will pay for the Services contracted based on the rates in effect at the time of contracting. Unless explicitly stated otherwise, the prices listed in the price list or estimates provided do not include VAT or any other applicable taxes that may replace or supplement it in the future.

hotelsassistance.com will offer the following payment options for contracted Services:

– Payment in advance.

– Full payment within 10 days, after an initial payment

– Full payment within 30 days, after an initial payment

– Full payment within 60 days, after an initial payment

– Full payment within 90 days, after an initial payment

– Payment in advance with periodic installments divided into 3, 6, 9 or 12 payments.

12. Rights and Obligations

12.1 Rights and Obligations of the Company

As a party to this contract, you agree to:

Adhere to all rules and conditions set forth on our website or imposed by hotelsassistance.com regarding the use of its Services and resources.

Provide hotelsassistance.com with all necessary information and/or documentation reasonably required to perform the agreed Services. Once requested, such information and/or documentation must be provided as soon as possible. Delays caused by your failure to provide the required information and/or documentation, which hinder the execution of the Services within the agreed timelines, will not be considered our responsibility.

Refrain from using the Services for any activities that are illegal, immoral, against public order, or for unlawful, prohibited, or harmful purposes that infringe on the rights and interests of third parties. hotelsassistance.com disclaims any liability arising from such actions

Fulfill all payment obligations in accordance with the agreed terms and conditions.

Obtain all necessary consents from relevant parties and/or ensure the appropriate legal basis for the processing and sharing of Candidates’ personal data in connection with this contract. You agree to indemnify hotelsassistance.com against any claims made by third parties and to reimburse any expenses incurred by us as a result of such claims (including, but not limited to, fines or penalties imposed by competent authorities).

11.2. Rights and Obligations of hotelsassistance.com

We commit to:

Perform the Services in accordance with the agreed terms and conditions.

Provide information about the development and implementation of new or additional functionalities related to the contracted Services.

Ensure the proper functioning of the website for the execution of the contracted Services, making every reasonable effort within our control and capacity to maintain adequate website availability at all times. To this end, we will offer technical support during office hours from 09:00 to 14:00 EET (CET+2), Monday to Friday, excluding public holidays in the EU and in Bulgaria, Sofia, and will address any essential corrections necessary for the proper delivery of the Services.

13. Cancellation Policy

Below, we outline the cancellation policy for all our Services. Please note that when you make a purchase, you enter into a legally binding agreement with hotelsassistance.com. We strongly advise you to carefully read and fully understand our cancellation and refund policy before committing to any of our Services.

As a Company, you may request the cancellation of any Service at any time. However, please be aware that, except in the exceptional cases detailed below, once a quote is accepted, a Service is contracted, and/or a deposit or payment is made, you acknowledge and agree that the Services are non-refundable, regardless of whether you use them. You are obligated to pay the full amount agreed upon as per the accepted quote or selected Service modality. All contracted Services will remain available until the agreed term, or any extension expires, unless you violate the terms and conditions of the contract.

** When is a refund applicable? **

You are eligible for a refund in the following scenarios:

• If you exercise your right of withdrawal under the conditions specified below

• If the contracted Services are not initiated by hotelsassistance.com within sixty (60) days of purchase and activation

• If the Services provided do not align with the proposal, accept quotes, or any additional written instructions previously agreed upon, and you have requested corrections within fifteen (15) days of the request

• If hotelsassistance.com is entirely unable to fulfill its obligations for at least ninety (90) consecutive days due to a Force Majeure event affecting its ability to provide the Services. Outside of these circumstances, no refund will be issued if you unilaterally postpone or cancel a Service, even in the case of Force Majeure, unless it directly impacts hotelsassistance.com’s ability to deliver the Services.

** Right of Withdrawal **

As a Company, you may exercise your right of withdrawal for one or more contracted Services without justification or penalty, provided the following conditions are met:

• The Company qualifies as a consumer or user under current consumer protection laws. A consumer or user is defined as a natural person acting outside their commercial, business, or professional activities

• The contract was signed remotely, without the physical presence of the parties, and the terms were not negotiated between them

• The product or service is not customized by the Company or is not a digital content supply service

• The Services have not been fully performed.

• The right to withdraw is exercised within the withdrawal period, which is fourteen (14) calendar days from the date of the contract’s conclusion.

hotelsassistance.com will not accept any cancellations after a Service has been hired unless written notification (via letter, fax, email, or the designated field in the Company profile area) is provided within the withdrawal period. This notification must be signed by authorized representatives of the Company and, if applicable, accompanied by an ID card.

** Force Majeure **

In the event of Force Majeure affecting hotelsassistance.com, we reserve the right to cancel any pending Services without additional liability, provided we notify the Company in writing at least ten (10) working days in advance.

** Refund Process **

If a full or partial refund is due, we will reimburse the applicable amount within thirty (30) days of the contract’s termination, following prior written confirmation. Please note that the agreed fee may be adjusted, and the refund will be proportional to the Services actually rendered or completed. Our Services are personalized based on the terms and duration agreed upon during the contract. Therefore, if the initial terms are affected, hotelsassistance.com reserves the right to adjust and deduct its standard rates for the Services provided.

However, no partial refund will be issued if hotelsassistance.com is unable to complete the Service due to actions or omissions solely attributable to the Company. For example, failure to provide requested information or documentation will not be considered a breach of Service by hotelsassistance.com, and no refund will be granted.

** Billing Issues **

For any billing-related concerns and issues, please be so kind to contact us at commercial@hotelsassistance.com.com

14. Intellectual and Industrial Property

None of the provisions in these Specific Conditions shall be interpreted as granting or transferring any intellectual or industrial property rights owned by either party. Each party expressly acknowledges and agrees that they retain sole and exclusive ownership of all intellectual property rights, designs, industrial property rights, trade secrets, know-how, or any other rights that may be utilized by the other party in the performance of the contracted Services.

All rights, interests, and titles related to Industrial and Intellectual Property for any works or designs specifically created by hotelsassistance.com for the Company shall be exclusively assigned to the Company, without limitations in time or geography, provided that the Company has fully paid for the Services rendered by hotelsassistance.com. This excludes any rights associated with the use and development of the website and related tools utilized in delivering the Services, which remain the property of hotelsassistance.com and/or third parties. Consequently, the provision of Services does not, directly or indirectly, transfer any pre-existing intellectual property rights owned by hotelsassistance.com, which shall remain solely and entirely with hotelsassistance.com. Any copying, reproduction, distribution, or public communication of such elements without hotelsassistance.com’s express consent is strictly prohibited.

The misuse of any protected distinctive signs under industrial or intellectual property rights will entitle the owner to terminate the contract and seek appropriate compensation for damages incurred.

15. Assignment and Subcontracting

The Company is not permitted to transfer any rights or obligations under this Contract to a third party without obtaining prior written consent from hotelsassistance.com.

However, the Company grants hotelsassistance.com the authority to subcontract any portion of the Services to a third party, provided that hotelsassistance.com provides prior written notice. Such notice will not be required for hotelsassistance.com’s regular suppliers, a condition that the Company acknowledges and agrees to.

16. Confidentiality

All information acquired through the provision of the Services is strictly confidential. Both parties agree to maintain its secrecy and refrain from disclosing it (“Confidential Information”). Confidential Information includes any data obtained as a result of the Services, particularly information and data related to the other party’s operations, management, methods, additional services, ideas, procedures, and any technical, commercial, or financial information accessed either retrospectively or during the execution of the Services.

Neither party shall use the other party’s Confidential Information for any purpose other than those directly related to the contracted Services, unless written authorization is provided by the disclosing party.

The disclosure of Confidential Information does not, under any circumstances, grant a license to use any intellectual property, including copyrights, patents, inventions, trademarks, logos, or proprietary names.

The confidentiality obligations outlined in this clause will remain in effect during the provision of the Services and will continue indefinitely after the termination of the relationship between hotelsassistance.com and the Company, regardless of the reason for termination.

The obligation of confidentiality does not apply to:

Communications or responses required by authorities, public officials, courts, or other legal requirements.

Information that is publicly available has been published or can be legally obtained through other sources.

17. Termination

These Specific Conditions, along with any applicable terms related to individual Services, may be terminated for reasons permitted under the Civil and Commercial Codes, including:

(i) Mutual agreement between the parties, documented in writing.

(ii) Early termination of the contracted Services as outlined in these Specific Conditions.

Termination of the contractual relationship does not release the parties from fulfilling any outstanding obligations, particularly payment obligations related to the Services.

hotelsassistance.com reserves the right to withdraw or suspend the provision of Services at any time without prior notice if it determines that illegal activities are being conducted, the integrity of the website or Services is compromised, or there is a breach of the agreed Contracting Conditions

18. Warranties and Limitation of Liability

hotelsassistance.com confirms that it holds the necessary rights and authorizations, including intellectual property, copyright, and image rights, for all individuals involved in providing the Services. As a Client, you similarly guarantee that any material you provide does not infringe on any third-party intellectual or industrial property rights, image rights, or any other rights, and that it can be used without restrictions.

Except for warranties mandated by European Union law, hotelsassistance.com does not provide any additional warranties. Specifically, hotelsassistance.com does not guarantee that the website or Services will meet your needs, operate without interruption, or be free of errors, nor does it guarantee that any defects will be corrected. The selection, use, and outcomes of the Services are your responsibility, and no verbal or written advice provided by hotelsassistance.com constitutes a warranty.

To the extent permitted by law, hotelsassistance.com shall not be liable for any loss of profit (including business interruption, loss of earnings, or savings), indirect or consequential damages, or any administrative or judicial actions arising from the provision of the Services, whether against hotelsassistance.com or third parties. hotelsassistance.com will also not be liable for direct damage unless they result exclusively from hotelsassistance.com’s actions or omissions.

In any case, hotelsassistance.com’s liability for the provision of the Services is limited to the total amount paid by the Client in the six (6) months preceding the event that caused the damage, whether for a single incident or the cumulative total of incidents during that period.

19. Miscellaneous

19.1 Independence of Parties

The Parties confirm that they operate independently in their respective businesses and activities. Nothing in these Specific Conditions shall create an employment, agency, commission, or partnership relationship.

19.2. Waiver of Rights

Any delay or failure by either Party to exercise or enforce their rights under this Agreement does not constitute a waiver of those rights or tolerance of any breach.

19.3. Single Agreement

This Agreement and its Annexes constitute the entire agreement between the Parties. Any prior oral or written commitments not explicitly included in this Agreement, or its Annexes are null and void.

19.4. Partial Validity

If any non-essential clause of the Contracting Conditions is deemed invalid or unenforceable by a court or other authority, the remaining clauses shall remain in full effect. The Parties agree to replace any invalid or unenforceable clause with one that is valid and enforceable, aiming to achieve a similar effect.

19.5. Non-Exclusivity

The Services provided under this Agreement are non-exclusive. hotelsassistance.com may offer the same or similar Services to other Customers, either directly or in collaboration with third parties.

19.6. Force Majeure

Neither Party shall be liable for delays, failures, or quality issues in the provision of the Services caused by force majeure events. These include, but are not limited to, natural disasters (e.g., earthquakes, floods), explosions, fires, riots, terrorist attacks, wars, labor disputes, government actions, hacker attacks, malware or software infections, power failures, and legislative changes.

In the event of a force majeure, the affected Party must notify the other Party in writing and make reasonable efforts to resume performance as soon as possible. If the force majeure event renders performance inadvisable, illegal, or impossible, the Parties may, with mutual written consent, (i) equitably modify the affected obligations or (ii) terminate the Agreement if the force majeure event persists for three (3) months. No refunds or cancellations will be issued for force majeure events unless they impair hotelsassistance.com’ ability to provide the contracted Services.

19.7. Notifications

All notifications or communications related to the provision of the Services must be made in writing (e.g., email, certified mail, fax) and addressed to the contact of people or department specified in the Service request or subsequently designated by the Company.

In the event of any discrepancy between the English and Bulgarian versions of these documents, the English version shall prevail.